Like most people I’m pretty averse to making “speeches,” but over the years I’ve found that talking with an engaged audience about something I’m interested in is a lot of fun.

The video above is a talk I did about user research and why it matters: ‘Why Research?’ by Brian Frank from ResolutionIM on Vimeo.

I’ve also put together a small workshop called Facilitation for Introverts, which I’m excited about. I think it’s important that more quiet types like me get more comfortable leading collaborative design and decision-making processes. The world needs a little more listening and reflection to happen when things are being made.