I’m a senior design strategist at London Life, part of a team helping steer a 145-year old financial institution through digital change.
Previously I was the UX Research Lead at Res.im, a user experience design, research, and strategy team based in London, Ontario, Canada. Prior to Res.im, I was a research manager specialized in technology roadmapping and project portfolio management at Info-Tech Research Group, an IT research, advisory, and consulting firm.
My latest obsessions are continuous discovery, facilitating collaborative decisions, and articulating the relationship between research, analysis, and creativity.
In 2010 I wrote a book about pragmatic approaches to dealing with uncertainty and technology-enabled change.