Brian Frank

My professional email signature says I’m a design strategist — part of a team helping steer a century-old financial institution through digital change.

Previously I helped establish the UX research practice at, a user experience design, research, and strategy team based in London, Ontario, Canada.

Prior to, I was a research manager specialized in technology roadmapping and project portfolio management at Info-Tech Research Group, an IT research, advisory, and consulting firm.

My latest obsessions (besides family) are continuous discovery, facilitating collaborative decisions, and articulating the relationship between research, analysis, and creativity.

In 2010 I wrote a book about pragmatic approaches to dealing with uncertainty and technology-enabled change.

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