Brian Frank

I’m a senior design strategist at London Life, part of a team helping steer a 145-year old financial institution through digital change.

Previously I was the UX Research Lead at, a user experience design, research, and strategy team based in London, Ontario, Canada. Prior to, I was a research manager specialized in technology roadmapping and project portfolio management at Info-Tech Research Group, an IT research, advisory, and consulting firm.

My latest obsessions are continuous discovery, facilitating collaborative decisions, and articulating the relationship between research, analysis, and creativity.

In 2010 I wrote a book about pragmatic approaches to dealing with uncertainty and technology-enabled change.

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