Brian Frank

I’m a multi-disciplinary researcher, writer, strategist, and creative journeyman driven to understand and reshape our evolving relationship with technology.

My official day job is Lead UX Research at, a user experience design, research, and strategy team based in London, Ontario, Canada. We help organizations tailor websites, applications, and other digital services to their customers’ behaviours and needs. My current obsessions are continuous discovery, facilitating better collaborative processes and articulating the relationship between research and creativity.

Prior to, I worked at an IT research, advisory, and consulting firm. Before that I did freelance writing and communications strategy. I spent most of the ’00s working to understand everything from human motivation to the philosophy of time.

In 2010 I wrote a book about pragmatic approaches to dealing with uncertainty and technology-enabled change.

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