social web

Google Wave: Flattening Organizations, Opening Customer Service

by Brian on 09-24-2009

in business

After the Google Wave announcement in May I went in to work all excited to share the awesomeness with my colleagues — one of whom caught me off-guard by asking, “Ok, so what good is that?“ My first thought was, “Hmmm, obviously I didn’t stress how awesome it’s going to be.” Then I realized maybe we’re [...]

Tagged as: customer service, daniel goleman, google, google wave, henry chesbrough, innovation, jeff jarvis, learning organizations, open innovation, openness, organizations, process, service, service design, social media, social web, technology, transparency, wave, web, zappos

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Open/Conceptual Aim #1: Digitizing Our Decision-Making Processes

by OpenConceptual on 07-12-2009

in mission

Just sort of a brainstorm here, following up on some of my relatively more youthful attempts to outline what this is all about: Draft Enterprise Model The Practice of Theory The other day I jotted down a few points — trying to distill the underlying mission of this amorphous enterprise. It has a few different [...]

Tagged as: accountability, articulation, beta, business, change, civics, decision-making, decisions, design thinking, digitization, government, information, objectivity, open, open government, open source, openness, org theory, organizations, participation, politics, pragmatism, social web, society, transparency, volunteering, web

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Long Tails of London

by Brian on 03-26-2009

in art,civics,london,media

I’ll start with this really stand-out quote from James Reaney’s blog that got a lot of ideas churning for me a while ago. I’m not sure whether Reaney or LFPress approve of me clipping so many words but this whole chunk deserves to be kept intact: There are many excellent ways to recognize built heritage in [...]

Tagged as: blogging, london, london heritage committee, londonont, social web, web

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Concept of the Week: Pareto Improvements

by Brian on 03-13-2009

in business

Learned this one from Tyler Cowen at Marginal Revolution. (I seem to deriving a lot from him lately… could do worse). Cowen is great for “economics of everyday life” kind of thinking; this concept comes by way of posts about high school bands and Ross Douthat’s career move from The Atlantic to the New York Times, which [...]

Tagged as: api's, blogging, economics, pareto improvements, social web, web

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