daniel goleman

After the Google Wave announcement in May I went in to work all excited to share the awesomeness with my colleagues — one of whom caught me off-guard by asking, “Ok, so what good is that?“ My first thought was, “Hmmm, obviously I didn’t stress how awesome it’s going to be.” Then I realized maybe we’re [...]

Tagged as: customer service, daniel goleman, google, google wave, henry chesbrough, innovation, jeff jarvis, learning organizations, open innovation, openness, organizations, process, service, service design, social media, social web, technology, transparency, wave, web, zappos

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